Hamilton's Go-To Plumbing Company for Every Job, Big or Small

Conway did an excellent job. He was very thorough and professional.

I came home from a week deep in the Canadian wilderness and needed a shower to find water would not drain from tub while showering. (Thought) hairball in drain. ... Went to basement to find water all over floor and basement toilet filled to rim, clean out fitting leaking water everywhere. Called 24/7 competitor in area at 9pm (who I have used annually for 6yrs (new tech everytime)for tree root issue) and 2hrs later, multiple calls, no response. Tried another 24/7 plumber, who I have seen their trucks in area, after multiple calls I know why "Stinky" is their slogan. They actually called back the next day to see if I still needed them. At midnight on a Friday, I called your company. The phone rang back in 15 minutes. Although I knew I had awoken him, he was very courteous and "hurray" a technician was coming and quite quickly. He was very thorough and I was impressed as I have only dealt with one other company. We discussed remedial future action for tree root issue and with his knowledge and conversation, I have decided against what other plumbers promote, fiberglass/epoxy re-lining of existing 50's clay pipe. I will see you roto rooter in the spring for a complete replacement of all sewage lines and lead pipe water supply and backwater valve. Best service. I use to recommend the other, but not anymore. Your number one on my list. Please pass this on to my technician because if not for him, you would not receive such a glowing review. I believe his name was Conwayne Hendricks.

Dan L #72 was fantastic. I had a huge 3 day job which included digging down the last two feet of bedrock with a jackhammer where a backhoe was too ... big to dig safely. He is very knowledgeable, explained each stage and through it all he had a good sense of humour which I appreciated. I do have to add that the office staff, Cindy and Michelle were also great to deal with.

Service guy showed up on time. Was extremely pleasant and helpful. Explained in layman's terms my issues and resolved them. In and out within 30 minutes. I would recommend ... to everybody.

Brock arrived at my home very quickly and worked diligently to resolve my plumbing issue.I found him to be very amicable and capable .We are more than pleased with his ... efforts.Thanks, Brock for a job well done. Mike

Nice people,very good job.

On July 15th we had a back water flow preventer valve installed. There were two expert plumbers performing this task. Aaaron and unfortunately, my husband didn't get the other ... man's name. These two made the job seem effortless and it was anything but! They were polite, efficient and PROFESSIONAL! I cannot believe how fortunate we were to have them do our major plumbing job! Thank you, thank you , THANK YOU!! We are so pleased and grateful! Please give these guys a major pay rise!

Service was fast and efficient!

Great job by Aaron doing grease trap with partner

Sirs, I would like to say a sincere “Thank you!” for the way you handled my recent flooded basement troubles. Since you hear about it many times every day, you know how ... worrisome and upsetting it is to find your basement floor in water and everything in it a mess. I won’t take you through the clog by clog account but I can say that you should be very happy to have employees like the two young men (one named Andrew Eaton and the other also named Andrew) who rescued us from this disaster on separate occasions. They were both the model of good service: Knowledgeable, calming, confident, well spoken. They both took the time to listen, worked quickly and efficiently, outlined the options and left me feeling on top of the situation. Incidentally, every aspect of the experience with your people was first class, starting with the lady who answered my call. (I don’t remember her name, something Canadian like Marilyn or Carolyn.) Professional and friendly. To sum up, I commend you on running a business the way it should be run. You can be sure that if I am ever in a conversation where the problem of blocked drains comes up, your name will get a lot attention, with an A+. Regards, Janis P.S. The owner of the house is my sister, Margrieta Taube

I was surprised at how quick they responded, the technician was very professional and helpful. I would definitely recommend them and use them again.

Andrew, Eric andRandy were all wonderful. The job was done wonderfully. Andrew had been to our house before and both times we found him very pleasant and efficient. Eric is ... a wonderful addition to your company. Randy did a great job with his machine and had a wonderful sense of humour. The clean up after the job was done exceeded our expectations. We would highly recommend your company to anyone. Thank you for a job well done.

Very professional and efficient service.

We hope 3 means the best because service was the best. We were very pleased with Andrew e 74. Pleasant friendly efficient thorough informative. Best service ever. Andrew is a ... credit to your company. Went above and beyond. We will use you again and highly recommend you.

My drains were overflowing and I was concerned it would mean a full pipe to street line replacement but Tyler came in and quickly and neatly put a cleanout on ... my kitchen sink plumbing and snaked it all. I have full operation within an hour AND he advised me on maintenance given its an old house! THANKYOU!

A person, staying with me, decided to help out by emptying the kitty litter into the toilet. Roto-Rooter had a man on the late night job within the hour. He ... did the job efficiently and expertly. I will tell this story for years. Thank you Roto-Rooter!

Andrew did a great job on our sump pump fix -- he arrived quickly, immediately diagnosed the trouble and had it back up and running within an hour!

The Technician arrived promptly, Eric Smith, personable young guy, who proved to be sorta like a "drain whisperer". lol He was quick to get to work and identified the issue ... has being a possible "sludge" block by the way it felt. He worked away at the problem with patience and professionism keeping me informed as to what he was doing and why the whole time. He assured me he wasent leaving until the drain was cleared all the way and could see that with his camera. He was thorough and had our best interests at heart. He recommended a maintenance for our drains as to prevent this from occurring again; and it was NOT an upsale but him being proactive, competent and caring. I have already recommended this company to friends and family and will certainly continue to do so! Thanks a bunch!

Excellent service by Eric Smith, out of the Stoney Creek location. Prompt, knowledgable, courteous, and saved me thousand of dollars on an after hours call while basement was flooding. ... Would recommend Roto-rooted and would request Eric. I will be calling to have him back in.

Just wanted to thank the staff involved with our recent service call for a backed up drain. It all went as promised and the service tech, Andrew A. was super. ... Very pleasant and professional. We know how busy the industry is right now with frozen and broken pipes, so we were pleasantly surprised at how quickly the response to our call was and that the problem was solved before any major damage could occur.

The Service Technician who visited us, Eric Smith, was AWESOME. Knowledgeable, friendly and cordial. He made sure the problem was fixed, recommended necessary upgrades without any pressure. He was eager to ... give advice and helpful beyond our expectations. We would definitely recommend Roto-Rooter and specifically Eric Smith to our friends and family for plumbing needs. As a matter of fact, we are having a toilet R&R done later this week and are insisting Eric come to do it. Thanks for everything!

The call was answered quickly, the person who took the call was clear and eager to help. I received a call back within 10 min and there was someone at ... my home within the hour. Fixed the issue and I could not be happier. Thank you. I will surely use Roto Rooter in the future and recommend them to friends.

"Andrew" #74 was proffesional, kind, quick, amazing service He arrived in 15mins, fininished the job in 15mins, it does not get any better than that. You guys have a gem of an ... employee!

Fast & very professional service. Very happy with the repairs done to both my bathroom and sump pump.

blocked basement sewer. Service person was awesome and tried his hardest to clear the sewer but it was worse than expected and had to call the city.

Yesterday I had the pleasure of meeting a Roto Rooter Plumber / Technician from the 428 Millen Road, Unit 19, Stoney Creek Ontario location. His name is Eric Smith. A ... young fellow, just 22 years old he informed me but seemed a lot older than that with his professional and courteous demeanor. He solved my drain problems, albeit with a lot of patience. He did a fantastic job and cleaned up very well after his successful completion of clearing the blockage. An absolute pleasure meeting this young man.

Never having used a plumbing service before I was leery on who to call. I had often seen the Roto-Rooter trucks and decided to call your company. Not only was ... I impressed with the friendly reception I got when I called but I was extremely impressed with the total service I got from the young man who came to my house. Eric Smith was polite, thorough, and explained every step he was doing. He listened to my concerns and was able to address all my questions. I was very happy with the final result not only was my issue resolved but Eric seemed to go one step further in retesting the drain problem to reassure me it was taken care of. Thank you Eric for your TLC. It's nice to see good customer service . I will definitely recommend Roto-Roooter to family and friends.